At National Brokers Group ("NBG," "we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you interact with us, including through our SMS/text messaging program (A2P 10DLC), website, and related services (the "Services").
We may collect the following categories of personal information:
Contact Information
name, email address, phone number.
Consent Records
documentation of your opt-in to receive SMS messages.
Communication Data
content of messages exchanged with us, message frequency, delivery status.
Technical Data
device information, IP address, carrier network, and usage logs.
Business/Transaction Data
service requests, account records, and related activity.
1. How We Collect Information
We collect information directly from you when:
You provide your phone number via website forms, applications, or verbally.
You opt in to receive text messages (via online checkbox, web form, verbal consent, or other approved method).
You interact with our Services (e.g., replying to texts, visiting our website).
We may also collect information automatically (e.g., carrier delivery reports).
1. How We Use Information
We use collected information for the following purposes:
Communication Services
To send you text messages, including service alerts, updates, reminders, and promotional offers.
Identity Verification
To verify identity and maintain accurate records of opt-ins and opt-outs.
Service Improvement
To improve our services, monitor performance, and ensure compliance with legal/carrier obligations.
Customer Support
To respond to inquiries, provide support, and fulfill service requests.
Legal Compliance
To meet legal, regulatory, or audit requirements.
1. SMS/Text Messaging Practices
Consent
We only send SMS messages after documented opt-in.
Opt-Out
You may stop receiving promotional messages at any time by replying STOP (or other industry-standard keyword). You will receive a final confirmation message.
Message Frequency
Frequency may vary; maximum messages per week/month are disclosed at sign-up.
Rates
Standard message and data rates may apply.
No Sale of Numbers
We do not sell, rent, or share your phone number with unaffiliated third parties for their marketing purposes.
1. Sharing of Information
We may share your information in limited circumstances:
With Service Providers
third-party vendors who assist with messaging, hosting, or analytics, bound by confidentiality agreements.
With Carriers
as necessary to transmit SMS messages.
For Legal Reasons
when required by law, regulation, or subpoena.
Business Transfers
if NBG undergoes a merger, acquisition, or sale of assets.
We do not sell personal information to unrelated third parties.
1. Data Security & Retention
We maintain administrative, technical, and physical safeguards to protect your information.
Opt-in/opt-out records and consent logs are retained for at least six years (as required by carriers).
Personal data is retained only as long as necessary to fulfill the purposes outlined in this Policy, or as required by law.
1. Your Rights
Depending on your location, you may have the following rights:
Access & Update
To access, update, or correct your personal data.
Request Deletion
To request deletion of your information (subject to legal retention requirements).
Withdraw Consent
To withdraw consent for SMS/text communications at any time.
Our Services are not directed to children under 13. We do not knowingly collect personal information from children. If we discover that we have, we will delete it promptly.
2. Changes to this Privacy Policy
We may update this Policy from time to time. The updated version will be posted on our website with the revised "Effective Date." Your continued use of our Services constitutes acceptance of any changes.
3. Contact Us
For questions or concerns about this Privacy Policy or our messaging practices, contact us at:
National Brokers Group
For questions or legal notices, contact:
National Brokers Group 2520 NW 97th Ave # 120 Doral, FL 33172